Shipping policy

In short:

• Delivery time to Finland 1–3 business days (unless otherwise clearly stated).

• Right of return within 14 days.

• The right of return does not apply to underwear or used products.

General

Myeverydaybox.com (Nensa Oy, Business ID: 3189630-5), postal address: Holkkitie 14 A, 00880 Helsinki, sells products to businesses and adult private individuals within the EU. These delivery terms apply to ordering products from our online store and to the corresponding deliveries.

These delivery terms are valid from 9 October 2025. Please review our delivery terms whenever you order products from our online store.

Products, services and prices

The features and prices of the products in our online store are presented on each product's page. We reserve the right to change prices and delivery costs, so please check the current prices in your cart before confirming your order. Product prices include value-added tax, which is shown in the cart and in the order confirmation.

Delivery costs

Any delivery costs charged for an order depend on the product and the delivery method chosen, and are added automatically to the order total. You will see the delivery costs charged for your order (if any) at checkout before you confirm your order.

Ordering and contract

You can order products from our online store by adding them to your cart, confirming your order, and paying for the contents of your cart through the payment service. When ordering from our online store, you are required to have read and to commit to our delivery terms in force at the time. You understand that, except as later stated regarding the right of withdrawal, your order, once accepted and confirmed by us, is binding and forms a contract between us together with these delivery terms.

Payment and payment methods

You can pay for your order using the payment methods described in the online store and available in the cart. The payment processor we use is Shopify Payments or Vipps MobilePay AS. The payment processors remit orders to Nensa Oy.

Order and payment confirmation

After a successful order, an order confirmation will be sent to your email, so please make sure to provide your email address when placing your order.

If, for some unexpected reason, we cannot confirm your order, or if we believe the delivery will not take place as you, the customer, expect, we will notify you by email as soon as possible.

Delivery method

We deliver your order using the delivery method you choose when placing your order. Please note that the carrier may change the delivery method or the chosen pickup point without separate permission. If they do so, we are not obliged to compensate for any resulting costs and/or additional inconvenience. A change made by the carrier also does not give the right to cancel the purchase.

Delivery time

Unless otherwise stated, our typical delivery times to Finland are 1–3 business days, depending on the order and delivery method. Elsewhere in the EU, typically 4–11 business days. More specific times are given together with the product options. All delivery times are estimates, and a delay in delivery time does not give the right to cancel the purchase.

If a customer has been waiting for their order for more than 10 business days within Finland, or more than 14 days abroad, the customer should contact our customer service without delay so that we can resolve the situation.

Right of withdrawal and return terms

If you have questions about the right of withdrawal or returns, you can contact our customer service. All returned products must be in their original packaging, unused, and well packed for return shipping.

Standard products

As a consumer, you have the right under Finnish consumer protection law to cancel your order by notifying us no later than 14 days after receiving the goods.

Items created at the customer's request

The right of withdrawal does not apply to goods manufactured or modified according to the consumer's requirements, or clearly made to meet personal needs. If you are not satisfied with work carried out to order, please contact customer service.

Service work

The customer has the right to cancel service work before its completion. If the service work has not been started before notice of cancellation arrives, the service work can be cancelled free of charge. If the service work has been started, we will charge for the interruption according to the service work price list. Discounts are not taken into account when service work is interrupted; instead, the interruption is charged according to the normal price list.

Cancellation notice & returning an order

A cancellation notice must be made clearly by email or by written notice enclosed with the returned goods.

If the purchase is cancelled, the goods must be returned without delay and no later than 14 days after the cancellation notice was made, to the return address stated below. If necessary, the person returning the goods must prove that the goods were returned within the deadline, for example with a return receipt.

When returning a delivered order, please enclose your order number, name, and contact details.

Refunds

The person returning the goods pays the costs arising from the return. These costs are not refunded to the person returning the goods.

We will correspondingly refund the money you paid for the order without delay in accordance with consumer protection law. The refund will be made to the payment method used for the order.

Our return address:

Nensa Oy

Holkkitie 14 C 18 (3rd floor)

00880 Helsinki

Checking your delivery, errors and problem situations

Please check your delivery as soon as you receive it. If a product has been lost or damaged during transport, or otherwise does not match your order or is defective, please notify our customer service as soon as possible and no later than within 14 days, so that we can agree on how to resolve the issue.

In consumer sales, we comply with the mandatory error liability provisions of the Finnish Consumer Protection Act.

Customer service

Our staff will help you with questions related to your order. Please contact us by email, phone, or instant messaging.

Limitation of liability

Nensa Oy is not liable for any indirect or direct or other damages related to or arising from any order, delivery, or product, or from any of the above, except to the extent that a mandatory provision of the Consumer Protection Act or other mandatory law provides otherwise regarding such damage.

Disputes

We aim to resolve any disputes concerning your order primarily through agreement, so please contact our customer service first to resolve the matter.

If a dispute concerning the sales contract cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before referring the matter to the Consumer Disputes Board, the consumer should contact the Consumer Advice service of the local register offices (www.kuluttajaneuvonta.fi).